Sales & Service

AXIOM Dynamic Order Fulfillment eliminates the need to maintain unique product masters, process routings, pricing information, and descriptions for every possible product or processing variation. By automating much of the quoting, entry, production planning, and documentation of orders, AXIOM helps metals companies dramatically reduce time, effort, cost, and errors across a number of key business processes.

Attribute-based Product Lookups & Descriptions make communication with customers easier, more consistent and accurate. The ability to match products and available inventory to customer specifications enables you win more orders and better satisfy customer needs.

Order Promising based on available capacity and material helps you take more pre-booked and make-to-order business while consistently delivering on time.

Workflow-driven Quotation Development uses e-mail technology to accelerate the quotation process while ensuring the involvement of all necessary departments.

Sales Order Tolerance Logic dramatically simplifies order management while helping to avoid excess inventory, eliminate over-shipments, and maximize revenue for MTO products. Customer and product factors help you tailor your policies.

Real-time Order Status Inquiry enables you to provide customers with accurate, up-to-date information throughout the life cycle of their orders.

Claims/RMA Management helps you maintain a high level of customer satisfaction by facilitating fast, effective handling of claims, complaints, and returns.

Web-based customer service using the AXIOM e/Suite module helps you build stronger customer relationships and reduce customer service call levels by making critical information such as order status, quality documents, and claim status available for direct customer access 24 hours a day, 7 days a week.