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AXIS Services: Essential to our Commitment to Long-Term Success of Every Customer
At Consona, we view delivering professional services and support as an essential part in our commitment to the long-term success of our customers. Every AXIS customer is using the AXIOM solution to solve complex and continually changing business problems. The starting point in meeting these challenges is, of course, advanced ERP software specially designed to address the needs of companies in the metals and wire and cable products industries. To complement and enhance these industry-specific capabilities, AXIOM solution experts are available to help you get up and running quickly so you reduce the time it takes to begin getting real business value from your investment. Our experts also can keep your AXIOM ERP solution running efficiently and cost effectively throughout its lifecycle.
Consona product and business process experts deliver a wide range of services, including consulting, education, product support, maintenance, custom development, and hosting.
Comprehensive consulting services delivered by experts. |
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Consona offers a full range of business and technical consulting services delivered by industry and AXIS product specialists. We meet your need for flexibility by delivering consulting services over multiple channels, including direct-on-site support, and web-based services. AXIS consulting services include:
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Implementation |
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Consona’s AXIOM experts use a proven implementation methodology—SurePath—to control costs, minimize disruption, and streamline the process so your go-live is successful and occurs in as little time as possible. Our consultants can assume complete control of your implementation or guide your internal team through the structured SurePath implementation process. After the go-live, Consona AXIS consultants can help you optimize system performance in all key areas, including production, finance, and customer relationship management. |
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Technical Consulting |
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Consona technical consultants are experts in helping customers keep their AXIOM ERP solution operating without disruption so your internal informational technology staff can focus more time on value-added tasks that contribute to your business. |
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Flexible education to keep employees productive. |
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The Consona University, included in the price of maintenance agreements, is a flexible program designed to help AXIOM users quickly understand how best to take advantage of new AXIS capabilities and maximize their productivity over time. Course offerings focus on start-up requirements and ways to keep the solution running optimally year-after-year. To meet the needs and preferences of individual employees and your overall business requirements, Consona University courses can be delivered online with instructor-led virtual courses, using self-paced computer or recorded curricula, or in a traditional classroom setting.
Consona also offers a one-on-one program for individual employees, in which a Consona education expert will work with an individual employee to set up a thorough training program that leverages the diverse offerings of Consona University as needed. |
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Award-winning, around-the-clock product support. |
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Companies using AXIS solutions have access to the award-winning Consona customer support portal, ConsonaExpert.com, and a customer support center featuring skills-based call routing.
Consona Expert features 24x7 self-service access to information about AXIOM products and services. The information includes downloads, such as service packs, technical updates, and user manuals. Consona Expert provides customers with a product feedback tool that includes a change request management systems. Each year, more than 80 percent of Consona customers access software support capabilities or obtain information using Consona Expert—a four-time winner of the Association of Support Professional’s “Top Ten Best Web Support Sites” award.
Phone and web-based support for the AXIOM ERP solution is provided by industry and solution experts who respond to most inquiries in less than an hour. Consona customer support experts have access to an analytical tool for diagnosing and resolving complex problems. |
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Extending the value of your AXIOM ERP solution. |
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Consona’s maintenance service offering for the AXIOM family of application software has been designed to help companies get easy access to continuous product development, information, and support from experts with in-depth knowledge of the solution. Each AXIS maintenance agreement provides access to new AXIOM ERP capabilities, including change requests, service packs, feature enhancements, and new products. Consona maintenance experts also provide AXIS customers with support for new industry-wide metals and wire, and cable production techniques and technologies. The maintenance offerings also provide education services as a standard feature and give customers the opportunity to provide input to the AXIS development team. |
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Product customization to meet unique requirements. |
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Consona custom development services leverage the flexible architecture of the AXIOM ERP solution and make it possible for customers to request software modifications, custom-written reports, or data-integration services to enhance how their solution addresses unique business challenges of the metals and wire and cable industries. Consona implementation consultants also can provide help in identifying innovative ways to use the AXIOM solution. All Consona custom development projects are conducted using tested philosophies and methodologies. |
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